<p>Keir Young picked up the phone and said "Hello." He waited while caller asks for someone who lives with child and then stated "They are busy. May I take a message?" He was assisted with waiting while the caller stated "This is (caller name), could you have your (parent/guardian) call me?" and picked up a pencil with verbal prompt.  </p><p>He was assisted with asking "You want my (parent/guardian) to call you?" and waited for confirmation with verbal prompt.  He was assisted printing (parent/guardian) name and asked "Could you spell your name, please?" with verbal prompt.  </p><p>11/11/21</p>